Loading

Ez az állás már megszűnt!
Ez az állás már megszűnt!

SPANISH SPEAKING SERVICE DESK ANAYLST - PROJECT (NT)

Hungary - Budapest / /


Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Currently we are looking for

SPANISH SPEAKING SERVICE DESK ANAYLST - PROJECT (NT)


Location: Budapest, XI. district

Salary: 200 EUR/day

Type of employment: contractor

Project length: 3 months + extension possibility


About the position:

Providing 1st level multilingual infrastructure and application support for an international customer in Spanish language from Monday till Friday in extended office hours.


Tasks:

  • Call and Incident Handling
    • Assist users over the telephone with their reported tickets
    • Handle and document all incoming requests or incidents within the contractually agreed timeframes (Response SLA) in Remedy ticketing tool
    • Own the ticket throughout its life cycle and ensures that all relevant information is captured 
    • (as per Quality guidelines), follows up the cases to ensure timely resolution
    • Analyze issues/requests and assigns to relevant functional teams 
    • Perform password reset and user account unlocks in business application as per agreed SLAs
    • Effectively communicates with other team members , 2nd and 3rd Level technical teams, end-users to reach SLAs
  • Ad hoc tasks:
    • Perform daily ticket checks/backlog activities
    • Active participation on team meetings
    • Perform special projects as per agreement with Project Leader / Project Manager
    • Work according to TCS and customer policies 
  • Knowledge management:
    • Learn and implement new technologies, tools, processes and policies
    • Documents new technical solutions in knowledge base, suggests improvements to the existing ones
    • Documents and shares best practices and with other colleagues
    • Attends all training sessions as per the Training Plan
    • Actively participates and shares ideas in team meetings, individual feedback sessions

Requirements:

  • Fluent English and Spanish language knowledge 
  • Good knowledge of Windows operating systeam, Microsoft Office, Microsoft Outlook and other standard softwares
  • Customer orientation
  • Analytical thinking

Advantages: 

  • Customer Service and/or technical skills 
  • Service Desk experience
  • Knowledge of coputer hardware/peripherals and printers


To apply for this opportunity, please register you CV or call +36 30 364 6154 Nikolett Rózsás

200+

kihelyezés évente

102

nyitott pozició

78

aktív munkáltató

20

éve a szakmában

3

nemzetközi iroda

Kapcsolatfelvétel

Ha kérdésed van, írj nekünk!
*kötelezően kitöltendő mezők

Ha nincs kedved keresgélni az állások között kattints ide!