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DUTCH OR FRENCH SPEAKING SERVICE DESK ANALYST LEVEL 1.5 (LJT)

Hungary - Budapest

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Currently we are looking for

DUTCH OR FRENCH SPEAKING SERVICE DESK ANALYST LEVEL 1.5 (LJT)


Location: Budapest XI. district, hybrid (2/3 office presence/week)

Salary: competitive

Type of employment: employee


Tasks:

  • Provide support for IT infrastructure and application-related issues.
  • Diagnose and resolve unique, non-recurring technical problems through direct interaction with end users (via phone, email, chat, or web interface).
  • Offer advanced first-line troubleshooting and escalate unresolved issues to the appropriate Level 2 teams.
  • Use remote support tools to assist users and ensure quality service in line with agreed SLAs.
  • Handle and document all requests in the ticketing system in English while communicating in French (or other supported language).
  • Own the incident or request throughout its lifecycle, ensuring proper follow-up and resolution.
  • Support end users on desktop applications, devices, and basic infrastructure topics.
  • Perform user account management tasks (e.g. password resets, account unlocks) as required.

Requirements:

  • A high school diploma.
  • Dutch or French on a business level (working/support language).
  • English on a communication level (for interviews, training, and internal communication).
  • Prior experience in the IT field as a Service Desk Analyst.
  • Candidate needs to be currently eligible to work in Hungary

Advantages:

  • Strong knowledge of Windows OS, Microsoft Office, Internet Explorer, and basic IT infrastructure.
  • Familiarity with mobile devices (iOS/Android), printers, and remote support tools.
  • Ability to multitask, follow instructions, and prioritize tasks under pressure.
  • Good communication and problem-solving skills.
  • Time management and flexibility to work in shifts.
  • ITIL Foundation knowledge is a plus.


To apply for this opportunity, please register you CV, or for more information call+36 70 617 9991 János Lipták

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