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PRODUCT SPECIALIST FOR TELECOM OSS SERVICE ASSURANCE - BMC REMEDY (LJT)

Hungary - Budapest

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Currently we are looking for

PRODUCT SPECIALIST FOR TELECOM OSS SERVICE ASSURANCE - BMC REMEDY (LJT)


Location: Budapest, IX. hybrid

Salary: competitive

Type of employment: contracting


Tasks:

  • Define and prioritize the functional roadmap (Incident/Problem/Change/Work Order enhancements, auto‑ticketing, routing, SLAs) based on input from IOC, Customer Operations, and Call Center.
  • Govern ITSM workflows (Incident, Problem, Change, Work Order) and service desk processes: categorization, priority models, SLAs, escalations, and notifications.
  • Specify validate, and oversee Java integration services (REST/SOAP adapters) linking monitoring/umbrella FM systems, CRM, and external platforms to Remedy.
  • Ensure reliability patterns (idempotency, retries/backoff, circuit breakers) in interfaces
  • Maintain configuration baselines, KEDB, and controlled release notes across Environments
  • Enforce RBAC and secure handling of customer data; ensure compliance with internal security policies and regulatory requirements

Requirements:

  • BMC Remedy ITSM: hands‑on governance of Incident/Problem/Change/Work Order; workflow configuration, SLAs, escalations, notifications.
  • Java (backend/integration): REST/SOAP APIs, reliability patterns, logging/monitoring; ability to specify and assess technical changes and hotfixes.
  • Telecom OSS Service Assurance domain: incident automation from monitoring/umbrella FM, customer impact routing, care operations.
  • ITIL (practical application): incident lifecycle, RCA authoring, problem management, CAB/change governance.
  • Data & SQL basics: query and troubleshoot ticket anomalies; integrity checks across CMDB/service references.
  • Strong communication, stakeholder management, and documentation skills.
  • Confident English
  • Candidateneeds to be to be currently eligible to work in Hungary.


To apply for this opportunity, please register your CV, or for more information call +36 70 617 9991 János Lipták!

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