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L2 SUPPORT ENGINEER FOR TELECOM OSS SERVICE ASSURANCE - OPS NAEMON, MERLIN (LJT)

Hungary - Budapest

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Currently we are looking for

L2 SUPPORT ENGINEER FOR TELECOM OSS SERVICE ASSURANCE - OPS NAEMON, MERLIN (LJT)


Location: Budapest, IX. hybrid

Salary: competitive

Type of employment: contracting


Tasks:

  • SLA adherence for monitoring service availability and incident response.
  • Accurate application dependency mapping and actionable alerts for operations teams.
  • Monitor OP5/Naemon health (schedulers, workers, event brokers), Merlin cluster links, and distributed pollers; triage incidents and restore service quickly.
  • Create and maintain service/host checks, thresholds, notification rules, time periods, and contact groups for application stacks (web/API, middleware, DB).
  • Manage Merlin configuration (peer definitions, replication, failover) to ensure resilient multi‑node monitoring.
  • Operate and refine integrations to ITSM (e.g., Incident/Change/Problem auto‑ticketing), Service Assurance dashboards
  • Periodically review check efficacy and tune thresholds to balance detection and noise
  • Enforce RBAC for monitoring administration; manage credentials and certificates for monitored endpoints

Requirements:

  • OP5/Naemon operations: check definitions (active/passive), plugins, notification pipelines, performance data handling.
  • Merlin: configuration, clustering/replication, link health troubleshooting, failover/fencing concepts.
  • Scripting: Bash (Unix), plus one of Python/Perl for custom checks, parsers, and small automations.
  • Application monitoring knowledge: HTTP/HTTPS checks, API health, DB connectivity, JVM/.NET runtime basics, OS metrics (CPU/mem/disk/network).
  • ITIL L2 support: incident lifecycle, RCA authoring, problem records, change/CAB governance.
  • OS & networking: Linux/Unix administration, log analysis, process management, basic TCP/IP and DNS troubleshooting.
  • Version control: Git; disciplined configuration management and documentation. 
  • Confident English
  • Candidateneeds to be to be currently eligible to work in Hungary.


To apply for this opportunity, please register your CV, or for more information call +36 70 617 9991 János Lipták!

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