SENIOR SERVICE DESIGNER (NT)
Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.
Currently we are looking for
SENIOR SERVICE DESIGNER (NT)
Location: Budapest, home office
Salary: competitive
Type of employment: full time, contracting
About the position:
We’re looking for a strategic and systems-oriented Senior Service Designer to join Informa’s Product Design team. This role plays a critical part in shaping end-to-end service experiences across a complex, global portfolio of digital products and platforms.
As a Senior Service Designer, you will lead the design of services across multiple touchpoints, channels and systems, bringing structure to ambiguity and aligning teams around a shared understanding of how services should work. You will operate across both frontstage and backstage experiences, ensuring that customer journeys are supported by effective operational models and delivery systems.
You will work closely with Product, Engineering, Research and business stakeholders to define opportunities, design service architecture and ensure solutions are scalable, feasible and impactful. You will also contribute to the One Informa transformation initiative, helping to connect experiences and create more coherent, efficient and user-centred services across the organisation.
Responsibilities:
- Lead the definition of complex service problem spaces across journeys, touchpoints and organisational boundaries.
- Frame and define service-level problem spaces, considering end-to-end journeys across multiple touchpoints and channels.
- Balance customer needs, business goals and operational constraints to shape effective service solutions.
- Translate insights from research, data and stakeholder input into clear service opportunities.
- Lead the development of service strategies, blueprints and experience frameworks.
- Identify systemic opportunities to improve service quality, efficiency and consistency.
- Advocate for a holistic, customer-centred and evidence-led approach to service design.
- Service Design & Delivery
- Lead end-to-end service design across complex, multi-touchpoint journeys, from discovery through to implementation.
- Map current and future state journeys, identifying pain points, breakdowns and opportunities for improvement.
- Create and evolve service blueprints that connect frontstage experiences with backstage processes, systems and teams.
- Bring clarity to ambiguity by structuring service problems and defining actionable design outcomes.
- Ensure alignment between customer experience, product interactions and operational delivery.
- Use research, prototyping and testing to validate and iterate on service concepts.
- Collaborate with product and UX designers to translate service intent into coherent product experiences.
- Collaboration & Leadership
- Partner closely with cross-functional teams including Product, Engineering, Operations and Research to shape service direction and prioritise effectively.
- Lead and facilitate workshops and collaborative sessions to align stakeholders on journeys, service models and opportunities.
- Build shared understanding across teams of how services work and where change is needed most.
- Influence decision making through strong reasoning, customer insight, clarity and a strong understanding of system-wide impacts and business context.
- Navigate complex stakeholder environments, driving alignment across multiple teams and disciplines.
- Act as a trusted partner in cross-functional teams, bringing clarity, structure and direction to workstreams.
- Systems Thinking & Continuous Improvement
- Lead systems thinking to understand how services operate across interconnected products, processes and teams.
- Design service architectures and operational models that support scalable, high-quality experiences.
- Identify dependencies, constraints and risks across the service ecosystem and address them proactively.
- Use data, research and performance insights to continuously improve services.
- Identify and communicate opportunities to reduce friction, improve efficiency and enhance overall service quality.
- Support teams in understanding where interventions will have the greatest impact.
- Mentorship & Service Design Practice
- Mentor and support others in service design methods, journey mapping and systems thinking.
- Contribute to raising the quality and maturity of service design across the organisation.
- Share best practices, tools and frameworks to improve consistency and effectiveness.
- Promote strong service design principles, ensuring alignment across product, design and business teams.
- Support the evolution of service design standards, artefacts and ways of working.
- Foster a culture of learning, collaboration and continuous improvement within the team.
Requirements:
- This role is suited to a senior service designer who is comfortable leading complex work, shaping service architecture and influencing outcomes across multiple teams and systems.
- The ideal candidate will have demonstrated experience in the following areas:
- Proven experience in leading Service Design within complex, multi-channel environments.
- Strong expertise in journey mapping, service blueprinting and ecosystem modelling.
- Experience designing end-to-end services that span digital and operational touchpoints.
- Deep understanding of systems thinking and its application to service design.
- Experience designing or influencing operational models and service delivery frameworks.
- Ability to bring clarity to ambiguity and structure complex problem spaces.
- Confidence working with and influencing senior stakeholders across Product, Technology and Operations.
- Strong facilitation, storytelling and communication skills.
- Experience contributing to or evolving service design practices at scale.
- A portfolio demonstrating ownership of end-to-end service design and measurable impact
- Candidate needs to be to be currently eligible to work in Hungary
- Confident English
To apply for this opportunity, please register you CV, or for more information +36 30 599 6319 Gyöngyvér Komjád