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SENIOR END USER ENGINEER (LJT)

Hungary - Budapest

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Currently we are looking for

SENIOR END USER ENGINEER (LJT)


Location: Budapest, XI. district, hybrid (2 days in office in training period)

Salary: competitive

Type of employment: full time employee


Tasks:

  • Provide advanced (3rd line) IT support, handling complex and escalated hardware, software, and network issues.
  • Act as an escalation point for junior and intermediate team members, providing guidance and technical expertise.
  • Manage and resolve incidents and service requests in line with SLAs, ensuring high-quality user experience.
  • Lead device management activities, including configuration, deployment, and lifecycle management of end-user equipment.
  • Administer and optimize user environments (e.g., Active Directory, Office 365, endpoint management tools).
  • Collaborate with cross-functional IT teams to resolve root causes and implement long-term solutions.
  • Drive continuous improvement initiatives, process optimization, and automation within end-user support.
  • Maintain and enhance technical documentation, knowledge base articles, and standard procedures.


Requirements:

  • Strong experience in IT support, end-user services, or service desk roles.
  • Advanced knowledge of Windows operating systems, Microsoft Office 365, and enterprise IT environments.
  • Hands-on expertise with Active Directory, endpoint management, and user administration tools.
  • Good understanding of networking concepts and troubleshooting methodologies.
  • Experience working with ITIL processes and ticketing systems.
  • Strong analytical and problem-solving skills, with the ability to manage complex technical issues.
  • Excellent communication skills and ability to support and mentor team members.
  • Proactive mindset with a focus on continuous improvement and service quality.
  • Proficiency in English is a must
  • Candidate need to be currently eligible to work in Hungary.


To apply for this opportunity, please register your CV, or for more information call +36 70 617 9991 János Lipták!

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