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SERVICE DESK ANALYST - L1 CZECH SPEAKER (ET98)

Hungary - Budapest

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Currently we are looking for

SERVICE DESK ANALYST - L1 CZECH SPEAKER (ET98)


Location: Budapest, XI. district, hybrid (2 days office/week)

Salary: competitive

Type of employment: contractor


Tasks:

  • Provide first level support through handling incoming queries and help requests from end users
  • Availability shift rostering for 24x7
  • Creating detailed notes of the issue and documenting resolution
  • Diagnose and troubleshoot hardware, software, and network-related issues in a timely manner.
  • Monitor ticket queues and ensure incidents and service requests are resolved within agreed SLAs.
  • Guide end users step-by-step through problem resolution via phone, email, or chat.
  • Perform basic user account administration (password resets, account unlocks, access rights management).
  • Install, configure, and support standard business applications and tools.

Requirements: 

  • Customer service skills & problem-solving skills.
  • Understanding on basics for Windows and Office suite.
  • Communication skills in Czech language
  • Team player
  • Confident English
  • Candidate needs to be currently eligible to work in Hungary.


To apply for this opportunity, please register your English CV, or for more information call +36 30 730 2549

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