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CUSTOMER SERVICE ADVISOR - FRENCH/SPANISH SPEAKING (NT)

Hungary - Budapest

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Currently we are looking for

CUSTOMER SERVICE ADVISOR - FRENCH/SPANISH SPEAKING (NT)


Location: Budapest, XI. district, hybrid (2 day/office)

Salary: competitive

Type of employment: employee


Tasks:

  • Serve as the first point of contact for customer inquiries via phone, email, chat, and video channels, providing support in English and French.
  • Deliver exceptional customer support by resolving issues and providing timely solutions at the first point of contact whenever possible.
  • Guide customers through onboarding, service activation, and product adoption activities.
  • Support customers with account access, subscription plans, licenses, upgrades, downgrades, and additional product features.
  • Provide consultative guidance and best practices to help customers maximize the value of enterprise software solutions.
  • Monitor and manage customer requests, ensuring service levels and operational KPIs are consistently achieved.
  • Capture customer feedback, feature requests, and recurring issues, and collaborate with internal teams to drive continuous improvement.
  • Identify opportunities to improve customer satisfaction, retention, and product utilization.
  • Analyze operational reports, monitor trends, and support performance improvements through data-driven insights.
  • Assist team members with process and technical questions, contribute to knowledge sharing, and support training activities.
  • Document solutions, best practices, and process updates to maintain a strong knowledge base.

Requirements: 

  • Experience in customer service, customer support, customer success, or a related customer-facing role.
  • Strong customer-centric mindset with a high sense of ownership and accountability.
  • Business fluency in French, Spanish alongside strong English language skills.
  • Ability to explain technical concepts clearly to non-technical audiences.
  • Experience working with enterprise software, SaaS platforms, or technology-based solutions is an advantage.
  • Familiarity with ServiceNow or the ability to quickly learn new platforms and technologies.
  • ServiceNow Certified System Administrator (CSA) and/or ITIL Foundation Certification are strong advantages.
  • Ability to manage multiple priorities while maintaining high levels of customer satisfaction.
  • Candidate needs to be to be currently eligible to work in Hungary.



To apply for this opportunity, please register your CV, or for more information call +36 30 364 6154, Nikolett Rózsás

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