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FRENCH SPEAKING SUBJECT MATTER EXPERT-LEVEL 1 (ET108)

Hungary - Budapest

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Currently we are looking for

FRENCH SPEAKING SUBJECT MATTER EXPERT-LEVEL 1 (ET108)


Location: Budapest, XI. district, hybrid - 2x office/week

Salary: competitive

Type of employment: employee


Tasks:

  • Provide technical support for hardware, software, and applications via phone, email, chat, and web using remote tools
  • Diagnose, resolve, and document incidents in the ITSM system (English), supporting users in other languages when required
  • Manage ticket lifecycle: follow up, escalate unresolved issues, and handle complex or high‑priority cases
  • Act as a customer‑facing escalation point and coordinate with internal and customer teams during outages
  • Ensure clear, high‑quality ticket documentation to enable effective handover to L2 teams
  • Monitor inbound channels and analyze ticket and performance reports to support SLA adherence
  • Support, coach, and train Service Desk Analysts; deliver technical and process trainings
  • Create, maintain, and improve knowledge base articles, best practices, and training materials
  • Ensure compliance with quality standards, policies, and procedures, driving continuous service improvement

Requirements:

  • Minimum 2 years of experience in IT customer service or service desk support
  • Fluent English and French
  • Solid working knowledge of Windows operating systems and common troubleshooting tools
  • Good understanding of Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
  • Working knowledge of networking concepts, IT security, and telephony systems
  • Experience with ITSM tools, including advanced incident and ticket management
  • ITIL Foundation knowledge (certification is a plus)
  • High school diploma required; college/university degree preferred
  • Candidate needs to be to be currently eligible to work in Hungary


To apply for this opportunity, please register your English CV, or for more information call +36 30 730 2549

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