SERVICENOW FUNCTIONAL CONSULTANT (NT)

Hungary - Budapest

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Currently we are looking for

SERVICENOW FUNCTIONAL CONSULTANT (NT)

Location: Budapest, XI, hybrid

Salary: competitive

Type of employment: full time, contracting

Responsibilities:

Analyze current-state ITIL processes and identify improvement opportunities across the Norlys Tech Hub transformation context
Support definition and documentation of target-state processes, roles, responsibilities, controls, and governance structures
Work with stakeholders to clarify business requirements, process pain points, and operational dependencies
Translate process and policy requirements into clear functional requirements for ServiceNow implementation teams
Help define and structure foundational process data, process inputs, and governance dependencies required in early program phases
Support harmonization of processes across teams, functions, and service areas where practical and relevant
Prepare process documentation including workflows, SIPOC-style mappings, RACI inputs, control descriptions, and process narratives
Contribute to backlog definition, requirement clarification, and acceptance criteria from a process perspective
Facilitate workshops and working sessions remotely with business stakeholders, process owners, and delivery teams
Support process KPI definition, reporting logic, and continual improvement recommendations
Work effectively as an offshore senior resource while maintaining strong communication cadence and stakeholder alignment
Provide advisory support to ensure ITIL process design remains practical, adoptable, and aligned with ServiceNow platform capabilities
ITIL process design and process maturity improvement
ITSM transformation and ServiceNow-enabled process change
Foundational data and governance dependencies in early program phases
Cross-functional process alignment and standardization
Operational controls, KPI design, and continual improvement
Distributed onsite/offshore delivery collaboration

Requirements:

8+ years of relevant experience in ITIL process analysis, service management process design, or ITSM transformation, with proven ability to operate independently as a senior offshore resource
Bachelor’s or Master’s degree in IT, business, engineering, operations management, or related field
Senior experience as a ServiceNow functional consultant, ITIL process consultant, business analyst, or process specialist in enterprise transformation programs.
Proven experience in ServiceNow implementation, transformation, process standardization, or instance consolidation initiatives.
Strong understanding of core ITIL/ITSM processes: Incident, Request, Problem, Change, Knowledge, Configuration, Asset, Service Level, Event, and Major Incident Management.
Strong knowledge of CMDB, foundational data, data structures, and their impact on process execution, reporting, and service management.
Ability to assess current-state processes, identify gaps and pain points, and design pragmatic future-state processes.
Strong capability in documenting requirements, business rules, process flows, roles, handoffs, controls, and governance models.
Experience translating business and process requirements into implementable ServiceNow platform designs.
Experience harmonizing processes across multiple teams, business domains, service towers, and organizational entities.
Experience defining KPIs, service performance measures, continual service improvement, and pragmatic quick wins.
Strong workshop facilitation, stakeholder interviewing, requirements elicitation, and stakeholder management skills.
Experience working with distributed onsite/offshore teams and complex enterprise governance structures.
Experience in telecom, fiber, energy, infrastructure, or shared service environments is preferred.
Exposure to eTOM, multi-domain service management, Nordic stakeholder environments, or structured governance is an advantage.
Strong analytical, structured problem-solving, documentation, and written communication skills, with the ability to engage business and technical stakeholders.
ITIL certification preferred; self-driven, disciplined, pragmatic, and focused on delivering usable process outcomes.
Fluent English, spoken and written
Candidate needs to be to be currently eligible to work in Hungary

Good to have:

Experience from ServiceNow implementation or transformation programs
Understanding of CMDB, foundational data, and how data structures support process execution and reporting
Experience in telecom, fiber, energy, infrastructure, or shared service environments
Exposure to eTOM-oriented operating environments or multi-domain service management landscapes
Experience supporting instance consolidation, process standardization, or cross-company governance alignment
Awareness of Nordic stakeholder expectations and structured governance environments

To apply for this opportunity, please register you CV, or for more information +36 30 364 6154 Nikolett Rózsás.