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CZECH SPEAKING SERVICE DESK ANALYST LEVEL 1 (ET82)

Hungary - Budapest

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Currently we are looking for

CZECH SPEAKING SERVICE DESK ANALYST LEVEL 1 (ET82)


Location: Budapest, XI., hybrid (2 office presence/week)

Salary: competitive

Type of employment: employee

Start: ASAP


Tasks:

  • Provide first-level IT support for hardware, software, access, password, and application-related issues.
  • Support users via phone, email, chat, and remote support tools.
  • Troubleshoot technical issues and resolve incidents whenever possible.
  • Escalate more complex issues to specialist support teams when needed.
  • Manage support tickets throughout their lifecycle, ensuring accurate documentation and timely resolution.
  • Maintain high levels of customer satisfaction through professional and effective communication.
  • Work closely with international teams to support business operations.
  • Follow established processes, procedures, and service level agreements.

Requirements:

  • Fluent Czech and good English skills.
  • High school diploma required; university studies are an advantage.
  • Previous experience in a Service Desk, Help Desk, Technical Support, IT Support, or Customer Support role.
  • Basic troubleshooting knowledge of Windows, Microsoft 365, and networking.
  • Experience with ticketing systems and remote support tools is a plus.
  • Strong problem-solving skills and attention to detail.
  • Strong communication skills and a customer-focused mindset.
  • Interest in technology and helping users resolve technical issues.
  • Confident English
  • Candidate needs to be to be currently eligible to work in Hungary


To apply for this opportunity, please register you CV, or for more information +36 30 730 2549 Erika Bácsalmási

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