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SPANISH AND PORTUGESE SPEAKING SERVICE DESK ANALYST LEVEL 1 (ET83)

Hungary - Budapest

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Currently we are looking for

SPANISH AND PORTUGESE SPEAKING SERVICE DESK ANALYST LEVEL 1 (ET83)


Location: Budapest, XI., hybrid (2 days in office/week)

Salary: competitive

Type of employment: employee

Start: ASAP


Tasks:

  • Provide first-level IT support for hardware, software, password, access, and application-related issues.
  • Support users via phone, email, chat, and remote support tools.
  • Troubleshoot technical issues, resolve incidents where possible, and escalate more complex cases to specialist teams.
  • Manage tickets throughout their lifecycle, ensuring accurate documentation and timely resolution.
  • Deliver a high level of customer service while supporting users in Spanish and Portuguese and working with international teams.

Requirements:

  • Business-level Spanish and Portuguese and a good command of English.
  • At least 0.5 years of relevant exeperience
  • High school diploma required; university studies are an advantage.
  • Genuine interest in IT and supporting users with technical issues.
  • Strong problem-solving skills and attention to detail.
  • Previous experience in a Service Desk, Help Desk, Technical Support, IT Support, or Customer Support role is an advantage.
  • Basic IT troubleshooting skills across Windows, Microsoft 365, and networking.
  • Experience with ticketing systems and remote support tools is a plus.
  • Confident English
  • Candidate needs to be to be currently eligible to work in Hungary



To apply for this opportunity, please register you CV, or for more information +36 30 730 2549 Erika Bácsalmási

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